Privacy Policy
Privacy Policy for Integrative Chinese Medicine
Last updated: 17 January 2025
Protecting your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information in line with the Australian Privacy Principles under the Privacy Act 1988.
Information We Collect
We collect personal information that you voluntarily provide to access our services. This may include:
Name, contact details, date of birth, and address
Relevant health or medical history
This information is gathered through:
Website contact forms
Our secure online booking system
Personal correspondence (email or phone)
Newsletter sign-up forms
Intake forms completed during consultations
How We Use Your Personal Information
Your personal information is used to:
Provide acupuncture and integrative Chinese Medicine services
Develop personalised treatment plans
Communicate essential updates, such as appointment reminders
Inform you about clinic changes or new services
We may also use your contact information for secondary purposes directly related to your care, such as herbal prescriptions or referrals to other healthcare providers.
Marketing Communications
If you subscribe to our newsletter, you may receive updates, wellness tips, and special promotions. You can opt-out at any time by clicking the “unsubscribe” link in the emails.
Non-Personal Data
We may collect non-personal data, such as website usage and traffic analytics, to improve our services and user experience.
Third-Party Services
We use third-party providers to manage services like online bookings, payment processing, and website functionality. While these providers may have their own privacy policies, we ensure they adhere to standards consistent with this Privacy Policy.
In some cases, personal information may be shared by third parties, such as healthcare providers or family members. If this happens, we will inform you about the data received.
Legal Obligations
We may disclose personal information if required by law, including compliance with subpoenas, court orders, or legal proceedings.
Data Security
We take reasonable measures to safeguard your personal information from misuse, loss, and unauthorized access. Information is securely stored in our system and retained for a minimum of seven years, as required by law. Once it is no longer needed, data is securely destroyed or de-identified.
Your Rights
You have the right to:
Access, update, or correct your personal information
Opt-out of providing certain details, though this may limit your ability to use some services
To request access to your information, please contact us in writing. Verification of your identity will be required.
Policy Updates
This Privacy Policy is reviewed periodically and updated as needed. Changes will be reflected in the “Last Updated” date. Please review it regularly to stay informed.
Contact Us
If you have questions, concerns, or requests related to your personal information, please contact:
“Those who flow as life flows know they need no other force”
— Lao Tzu